Returns & Exchanges
Due to the perishable nature of our snacks and Japanese treats, we are unable to accept returns for items that have been opened or are no longer in their original packaging. If your order arrives damaged or incorrect, please contact our support team within 14 days of delivery for a full resolution.
Contact Support
Send an email to our customer service team with your order number and clear photos of any damaged or incorrect snack items.
Review Process
Our team will review your claim within 48 hours to ensure it meets our quality guarantee and international food safety standards.
Approval & Instructions
Once approved, we will provide instructions on whether a return is necessary or if a replacement shipment has been dispatched.
Refund or Credit
Upon final processing, a refund will be issued to your original payment method or store credit will be applied to your account for future treats.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing