Frequently Asked Questions
Everything you need to know about getting authentic Japanese treats delivered to your door.
Do you ship worldwide?
Yes, we ship our Japanese snacks and candies to over 100 countries worldwide directly from our warehouse in Tokyo.
How long does shipping take?
Standard shipping typically takes 7-14 business days, while express shipping options can arrive within 3-5 business days depending on your location.
Are the snacks authentic and fresh?
Absolutely. All our products are 100% authentic, sourced directly from Japanese manufacturers, and we strictly monitor expiration dates to ensure maximum freshness.
What happens if my candy melts during transit?
While we take care in packaging, some items like chocolate may be sensitive to high temperatures. We recommend choosing express shipping during summer months to minimize time in transit.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer vegetarian or halal options?
We carry a wide variety of snacks, including many that are vegetarian-friendly. Please check the ingredient lists provided on our product pages for specific dietary information.